Refund policy

RETURN & REFUND POLICY
Thank you for shopping with us. We request you to carefully read our Return & Refund Policy before making a purchase. By placing an order on our website, you agree to all the terms mentioned below.

1.GENERAL RETURN WINDOW
We offer a 7-day return and refund policy from the date of successful delivery. Welcome to Uninice Where quality and customer satisfaction are our top priorities.
We are committed to providing a transparent, reliable, and trustworthy shopping experience.
Your peace of mind is important to us, and we’re here to support you at every step.
Our policies are designed with your best interests in mind, ensuring a fair and positive experience.
Thank you for choosing us—we look forward to building a lasting relationship with you
Any return or refund request raised after 7 days of delivery will not be accepted under any circumstances.
Day of delivery is counted as Day 1.
Requests raised on the 8th day or later will be automatically rejected.
No exceptions will be made for delays caused by personal reasons, unavailability, travel, or negligence.
2. PRODUCTS COVERED UNDER THIS POLICY
This policy applies to the following products sold on our website:
Paper-based Incense Sticks
Dhoop / Havan Products
Rudraksha (all variants)
Baba Baidyanath Dham Prasad
Puja / Spiritual Items
Any other product listed on our website
3. DAMAGED / BROKEN PRODUCT POLICY (STRICT – 24 HOURS RULE)
If you receive a damaged, broken, leaked, or physically defective product, you must inform us within 24 hours of delivery only.
Complaints raised after 24 hours regarding damage or breakage will not be accepted.
Customers must provide:
Clear photos of the damaged product
Clear photos of outer packaging
Unedited, continuous video showing product damage
Images or videos that are blurred, edited, cropped, or incomplete will lead to automatic rejection.
Verification may take 2–5 working days.
If the damage is approved, refund or replacement will be initiated.
If damage is caused after delivery (misuse, mishandling, improper storage), it will not be covered.
Minor packaging dents that do not affect product usability are not considered damage.
4. FRAGRANCE / SMELL-RELATED RETURNS (SPECIAL CLAUSE)
Fragrance preference is subjective and varies from person to person.
If you do not like the fragrance, you must initiate a return within 24 hours of delivery only.
Requests made after 24 hours for fragrance dislike will:
Be accepted only if the customer pays full return shipping charges
Opened, used, burned, or partially used incense sticks may be rejected.
No return will be accepted if more than minimal quantity is used.
Refund amount may be partially deducted for used products.
5. SHIPPING & LOGISTICS CHARGES
Original shipping charges are non-refundable.
Return shipping charges will be:
Paid by us only in case of verified damage
Paid by the customer for all other reasons
Cash-on-Delivery (COD) charges are non-refundable.
Any logistics delay is not grounds for refund.
6. NON-RETURNABLE / NON-REFUNDABLE ITEMS
The following items are strictly non-returnable:
Products damaged after delivery
Products returned after 7 days
Used or partially consumed products
Rudraksha once worn or opened
Prasad items (religious offering)
Items returned without original packaging
Items without invoice or order ID
Free gifts or promotional items
Products bought during clearance or sale
Custom-made or special-pack items
7. CONDITION OF RETURNED PRODUCT
Product must be unused, unwashed, and intact.
Original box, labels, tags, and seals must be present.
Tampered or resealed products will be rejected.
Products with burn marks, moisture damage, or odor contamination will not be accepted.
We reserve the right to refuse returns if quality check fails.
8. REFUND PROCESS
Refunds are initiated only after product inspection.
Refunds will be processed within 7–10 working days after approval.
Refund will be credited to:
Original payment method
Bank account (if required)
We are not responsible for bank delays.
No cash refunds are provided.
9. REPLACEMENT POLICY
Replacement is subject to stock availability.
Replacement is allowed only once per order.
Replacement decision is at company discretion.
If replacement is unavailable, refund may be issued.
10. FRAUD PREVENTION & MISUSE
Excessive returns may lead to account suspension.
False damage claims will result in permanent blacklisting.
Repeated misuse of policy may lead to order cancellation.
We reserve the right to refuse service to any customer.
11. ORDER CANCELLATION
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not allowed.
Refusal of delivery will not be treated as return.
Shipping and handling charges will be deducted.
12. COMPANY RIGHTS
We reserve the right to modify this policy anytime.
Decision of the company will be final and binding.
Disputes, if any, will be subject to Indian jurisdiction only.
13. CONTACT FOR RETURNS
For return or refund requests, contact us at:
📧 [UNINICEHELP@GMAIL.COM]
📞 [Support Number – Optional]
Please include:
Order ID
Reason for return
Photos & videos (if applicable)

14. DELIVERY CONFIRMATION & PROOF
Delivery confirmation provided by our logistics partner shall be treated as final proof of delivery.
Claims of “not received” after delivery confirmation will not be entertained.
OTP-based or signature-based delivery is considered successful delivery.
Any complaint raised without order proof will be rejected.
15. OPEN-BOX & UNBOXING REQUIREMENT
Customers are strongly advised to record a clear unboxing video.
Lack of unboxing video may weaken or nullify damage claims.
Video must show:
Sealed package
Label with order details
Continuous opening without cuts
Edited or short videos are not accepted.
16. QUALITY VARIATION DISCLAIMER
Slight variations in color, texture, fragrance intensity, or packaging may occur.
Such variations are not defects.
Handmade and natural products may differ batch-to-batch.
These variations do not qualify for return or refund.
17. RELIGIOUS & SPIRITUAL PRODUCT DISCLAIMER
Products like Rudraksha and Prasad are sacred in nature.
Returns based on belief, energy, vibration, or personal faith are not accepted.
Once opened, such products cannot be returned due to hygiene and sanctity reasons.
Spiritual dissatisfaction is not a valid return reason.
18. USED / TESTED PRODUCT CLAUSE
Products used for testing, trial, or sampling are treated as used.
Used products are eligible only for partial refunds, if approved.
Burned incense sticks or opened fragrance packets are non-refundable.
Refund amount may be reduced up to 100% based on condition.
19. ADDRESS & CUSTOMER ERROR
Incorrect address provided by customer is customer’s responsibility.
Failed delivery due to wrong details is not refundable.
Re-shipping charges must be borne by the customer.
Orders returned to origin due to customer error may attract restocking fees.
20. RESTOCKING & HANDLING FEES
Approved returns may be subject to restocking fees.
Fees depend on product type, condition, and handling.
Packaging damage may lead to higher deductions.
Restocking fee may range from 10% to 50% of product value.
21. BULK & MULTI-ITEM ORDERS
Bulk orders are not eligible for full refunds.
Partial returns from bulk orders may be rejected.
Custom pricing orders are non-returnable.
Wholesale or distributor orders are excluded from this policy.
22. FORCE MAJEURE CLAUSE
Delays or failures due to natural calamities, strikes, lockdowns, or government restrictions are not refundable.
Such events do not qualify for cancellation or compensation.
23. CUSTOMER COMMUNICATION RULES
Abusive, threatening, or false communication will lead to immediate case closure.
Policy misuse may result in permanent account suspension.
Legal threats without basis will be handled by our legal team.
24. PARTIAL REFUNDS
Partial refunds may be issued at company discretion.
Deductions may include:
Shipping
Handling
Damage
Usage
Partial refund amount is final and non-negotiable.
25. THIRD-PARTY LOGISTICS DISCLAIMER
We are not responsible for courier partner delays.
Courier-related claims are handled as per courier policies.
Refunds are not guaranteed for logistics delays.
26. REFUND REVERSAL RIGHTS
Refunds issued based on false claims may be reversed.
Company reserves right to recover losses.
Legal action may be initiated in extreme cases.
27. POLICY ACCEPTANCE
Placing an order confirms acceptance of this policy.
Ignorance of policy does not excuse non-compliance.
Customers are advised to read policy before purchase.
28. FINAL AUTHORITY
Management decision is final and binding.
No disputes will be entertained beyond policy scope.
Indian laws apply to all transactions.

29. TIME-STAMP & SYSTEM LOG VALIDATION
All return and refund requests are validated using system time-stamps.
Customer device time mismatch will not be considered.
Server logs are final proof of request timing.
Requests even 1 minute late may be rejected.
30. IMAGE & VIDEO AUTHENTICITY CHECK
All submitted images/videos are checked for metadata.
Any mismatch in date, time, or editing history leads to rejection.
Stock images, reused images, or internet images will result in permanent ban.
AI-generated or manipulated evidence is strictly prohibited.
31. SERIAL RETURN BEHAVIOR
Customers with high return ratios may be flagged.
Flagged customers may face:
Reduced refund eligibility
Mandatory video verification
Permanent return restriction
Company may block COD for such accounts.
32. NO-NEGOTIATION CLAUSE
Refund amounts are non-negotiable.
Policy terms are not open to discussion.
Customer service cannot override written policy.
Escalation requests will not change outcomes.
33. DIGITAL PRODUCTS & CONTENT
Any digital content, manuals, or downloads are non-refundable.
Accessing digital content confirms acceptance.
Refund requests for informational dissatisfaction are invalid.
34. PRODUCT PERFORMANCE DISCLAIMER
Burn time, fragrance spread, and intensity may vary.
Performance depends on environment and usage.
Low fragrance perception is not a defect.
No guarantees on spiritual, emotional, or personal outcomes.
35. WEATHER & STORAGE IMPACT
Heat, humidity, moisture may affect fragrance.
Improper storage voids refund eligibility.
Climate-based changes are not manufacturing defects.
36. MULTIPLE ADDRESS / ACCOUNT POLICY
Multiple accounts linked to same address may be monitored.
Policy misuse across accounts may result in collective restriction.
Company reserves right to cancel future orders.
37. COURIER TAMPERING DISCLAIMER
Tampering claims must be reported within 24 hours.
Proof must include unopened package video.
Claims without seal evidence will be rejected.
38. RETURN PICKUP FAILURE
Customer must ensure availability during pickup.
Failed pickup attempts may lead to cancellation.
Reattempts may incur charges.
Non-cooperation voids refund.
39. PACKAGING VALUE DEDUCTION
Packaging is part of product value.
Damaged boxes may lead to deductions.
Decorative or premium packaging is non-refundable.
40. EXCHANGE LIMITATIONS
Exchange requests count as return attempts.
Only one exchange per order allowed.
Exchanges are final and irreversible.
41. FESTIVE / HIGH-DEMAND PERIOD RULES
Orders placed during festivals may face delays.
Festival delays are not refundable.
Sale-period purchases may carry stricter rules.
42. PRICE DROP / OFFER ADJUSTMENT
Refunds will not be given for price drops.
Offers applied post-purchase are not adjustable.
Cashback dissatisfaction is not return reason.
43. CUSTOMER RESPONSIBILITY ACKNOWLEDGMENT
Customer is responsible for reading product descriptions.
Assumptions or misunderstandings are not grounds for return.
Product images are illustrative only.
44. LEGAL MISUSE WARNING
Policy abuse may attract legal action.
False claims are punishable under applicable law.
Company may recover losses legally.
45. POLICY HIERARCHY
This policy overrides verbal communication.
Chat or call promises are non-binding.
Only written policy is valid.
46. DATA & PRIVACY CONSENT
Return-related data may be stored for compliance.
Data may be shared with logistics and fraud teams.
Customer consents by placing order.
47. RETURN APPROVAL RIGHTS
Submission of request does not guarantee approval.
Approval is discretionary.
Rejection does not require justification beyond policy.
48. NO COMPENSATION CLAUSE
No compensation for inconvenience.
No compensation for emotional dissatisfaction.
No compensation for delay anxiety.
49. PRODUCT DISPOSAL RIGHTS
Rejected returned products may not be sent back.
Company may dispose or donate rejected items.
No claims allowed post-disposal.
50. FINAL BINDING ACCEPTANCE
Checkout confirms unconditional acceptance.
Continued use of website confirms agreement.
Disagreement requires non-purchase.

51. CUSTOMER TRUST COMMITMENT
1.We prioritize customer satisfaction and transparency in all our transactions.
2.Our policies are designed to ensure fairness and reliability for both parties.
3.We are committed to resolving any issues promptly and efficiently.
4.Your trust is our top priority, and we strive to make every experience positive.
5.Thank you for choosing us—we are here to support you every step of the way.